FAQ
FAQ | Booking, facilities and food at MINENOHANA
Rooms
How many guests can stay in one tent?
Every room type sleeps four as standard, up to a maximum of six. Children who do not need their own bedding are not counted.
Can you recommend activities nearby?
Yes — there are several worth the trip.
We are happy to help you book in advance, so please ask.
We are happy to help you book in advance, so please ask.
We would like to mark a birthday
We would be glad to help you celebrate.
Tell us in advance and we can arrange a cake, balloons and so on.
Tell us in advance and we can arrange a cake, balloons and so on.
Are there rooms where dogs can stay?
Two rooms.
Dogs are on a lead outside, and off the lead on the deck.
Dogs are on a lead outside, and off the lead on the deck.
What are check-in and check-out times?
Check-in is 15:00 and check-out is 10:00.
Facilities
Is there a charge for the BBQ equipment?
It is included in the room rate.
Can we still have a BBQ if it rains?
Yes. The BBQ space has a tent roof over it.
What amenities are provided?
In the room:
Bath towels, face towels, toothbrush set, razor, indoor slippers, outdoor slippers, hairdryer, hair iron
Bathroom & shower:
Body soap, shampoo, conditioner, hairbrush, face wash, lotion, cleansing oil, body sponge, cotton swabs
Bath towels, face towels, toothbrush set, razor, indoor slippers, outdoor slippers, hairdryer, hair iron
Bathroom & shower:
Body soap, shampoo, conditioner, hairbrush, face wash, lotion, cleansing oil, body sponge, cotton swabs
Food
May we bring our own food and drink?
You may bring food, drink and ingredients. We also sell drinks on site. BBQ equipment is provided, so please do not bring your own burners or open-flame equipment.
Children
We keep children's rates low so that families can stay comfortably.
Children aged 4 to 12 pay the children's rate and eat the same meal as the adults. Children up to 3 stay free, without meals.
Children aged 4 to 12 pay the children's rate and eat the same meal as the adults. Children up to 3 stay free, without meals.
Can we change the number of guests, or cancel?
Yes. Please see our cancellation policy for the details.
Payment
How do we pay?
Payment is normally taken by credit card at the time of booking. If you cannot book by card, contact us on LINE and we will arrange a bank transfer.
Can we pay without cash on site?
Credit cards
VISA/Mastercard/UnionPay/JCB/American Express/Diners Club/Discover
Transport e-money
iD/QUICPay/Apple Pay
QR payments
Alipay/WeChatPay/UnionPay/COIN＋/auPAY
VISA/Mastercard/UnionPay/JCB/American Express/Diners Club/Discover
Transport e-money
iD/QUICPay/Apple Pay
QR payments
Alipay/WeChatPay/UnionPay/COIN＋/auPAY
Other
Press, media and filming
We accept location shoots, magazine photography, supply of images and materials, and exclusive hire. Please contact us through our official LINE account.
Can we hold an event or a shoot here?
We will discuss events on the basis of exclusive hire of the site. Please contact us through our official LINE account.
What are your measures against infection?
Ours is a layout where private space comes naturally.
Can you hold a parcel sent ahead of our stay?
Yes — we will keep it at reception. Please let us know in advance.
Please mark it with your stay dates and the name on the booking.
Please mark it with your stay dates and the name on the booking.
RESERVATION